WholePort Crafting Supplies

All beautiful supplies

How to Order

Ordering on WholePort.com is pretty easy and typical. Whenever you have issues over your ordering process, please contact us.

Step 1: Add the items you want to purchase to your shopping cart.

How to Order

Click “+“ or “-” beside the “Qty:” to add or remove one piece of the listed item from your cart, or you can input the desired quantity directly in the textbox. Hit the “Add to Cart” button to complete putting the item to your shopping cart.

You can adjust the quantity of the desired goods later when you view the shopping cart too.

When you successfully put one item to your shopping cart, there will be a floating window on the left corner of your browser to show what you’ve done. The floating window will disappear soon after, while the Shopping Cart icon there shows the total number of items in your shopping cart and the total product price.

How to Order

Multiple items can be added to the cart before you go view the shopping cart and checkout.

Step 2: View Cart

How to Order

Click View Cart on the header, and you will be directed to the cart page like below.

How to Order
What you can do on this page:
  • Change the quantity of the items you want to purchase by clicking “-“ or “+”, or changing the number in the textbox directly.

  • Remove the item(s) from the shopping cart by clicking on “delete” on the last row.

  • Move the item(S) from your shopping cart to your wishlist, so that you can come back for it/them at a later time.

  • View the volume discount when the quantity you purchase increase and satisfy the tier-pricing requirement of some item(s).

  • Enter a coupon code to get discount if you have one.

  • Continue shopping.

Step 3: Proceed to Checkout

How to Order

Hit the button of “Proceed to Checkout” and you will be led to the checkout flow.

You can either checkout as a registered user or a guest on our website. We recommend you to register first before checking out. By being a registered user, you can come back tracking all your orders, checking your Wishlist, saving your shipping information, etc.

In the near future, as a registered member of WholePort.com, you will have access to a lot of useful functions or rewarding programs, like accumulating redemptive points, uploading your craft works, participating craft contests, etc.

How to Order

Input your shipping address on the first step of Checkout. With the correct shipping information, WholePort.com will be able to give you a shipping quote in the next step and ship what your purchase safely to your door.

Next step, you will input your billing information. If your billing information is the same as your shipping information, just check the box beside “Same as Shipping Address” and continue.

The third step is to review your order at Order Review. Here is a summary of what your purchase, the product name, the quantity, the product price and total price, the discount if applicable.

If you want to edit any item already in your shopping cart, or add something new, just click “Back to Shopping Cart”, and you are led back to View Cart, where you are able to make the changes.

How to Order

Below is Note to WholePort, which is optional. You can write a note to our service people here. Our service people will read the note when the process your order, and do as your note reasonably request.

Then you will select the shipping method. For international shipment, some shipping method applies to a certain weighing range. So you will just see a list of shipping methods applicable to this particular order. The faster the shipping service is, the more expensive it will be, generally speaking. For the more detailed introduction to the shipping methods, please visit here.

The third step is to review your order at Order Review. Here is a summary of what your purchase, the product name, the quantity, the product price and total price, the discount if applicable.

After selecting the shipping method, the shipping cost will be calculated automatically and you will get the grand total price you pay for the products and the shipping.

How to Order

After that, select the payment method. Click here for the introduction to all the payment methods we offer on the website.

Then, hit the Place Order button. An order is created and you will be led to the payment process. If you choose to use PayPal or credit card to pay, you will be directed to PayPal or the credit card payment gateway directly. After you complete the payment there, you will get back to our website.

We also provide West Union and Wire Transfer as payment methods. You can read the introduction here. If you choose to use one of those two payment methods, you will submit your order first, go and complete the payment at your local West Union or online banking system with the instructions shown on our website, and then come back to submit your payment proof. Our service staff will confirm to receive your payment after receiving your payment proof. And then we will process your order accordingly.

You can always track your orders by signing in or inputting your order info if you are a guest customer.

Shipping & Delivery

WholePort partners with leading international shipment agencies(China Post Air, SAL, EMS, DHL and FedEx, etc.) to provide you home delivery service and two shipping methods:

Expedited Shipping: 5-8 business days

Super Saver Shipping: 15-25 business days

You will be prompted on the shipping time and cost accordingly for your best choice during the checkout process.

China Post Air: Normally order packages weighing less than 1kg are recommended to ship via China Post Air. It takes 7~14 business days to reach Asia, North America, Europe, Australia, and most of the other places all over the world. For each order we shall provide a tracking number to you shortly after we complete the shipment. You can use the tracking number to check the shipment status at China Post’ official website:
http://intmail.183.com.cn/icc-itemstatusen.jsp .

EMS: We would recommend you to choose EMS to ship order packages weighing more than 1kg. EMS is an express delivery service provided by China Post and supported by Universal Postal Union. It takes 3~7 business days to arrive in Asia, North America, Europe, Australia, and most of the other places all over the world. For each order we shall provide a tracking number to you shortly after we complete the shipment. You can use the tracking number to check the shipment status at EMS’ official site:
http://www.ems.com.cn/english.html .

DHL: In certain regions and for orders weighing more than 20kg, DHL or other express delivery agents are the better choices for their fast services and relatively lower shipping cost. However, in most cases they are more expensive than EMS. And DHL is fast too. It takes 3~5 business days to arrive in most places all over the world. You can track your order whereabouts via DHL at its global tracking website:
http://www.dhl.com/en.html .

Ocean Freight Shipping: For large orders weighing more than 30kg, we will discuss with you case-by-case if ocean freight shipping is needed.

For details, please visit Customer service or Contact us.

We also provide ocean freight shipping when the weight/volume of your order exceeds the limit of express delivery. For personalized shipment method other than those in the above form, please contact us before you place an order.

Payment Guides

We offer various payment ways for your convenience. If you have any question about payment, please let us know via phone call or write to us at support@wholeport.com.

1.PayPal

If you have a PayPal account, you can pay your orders through your PayPal account at Checkout. If you do not have a PayPal account, it does not matter. You can also pay via PayPal with your credit card or bank debit card. WholePort.com’s PayPal business account is payment@wholeport.com.

2.Credit card

If you have VISA, MasterCard, JCB, etc. credit cards, you can also pay your orders through our credit card payment gateway. This gateway is supported by one of China’s top international payment processing companies which passed PCI compliance already. Your payment is secured and protected by your credit card issuing banks. For your security, we will not save any of your credit card information.

3.Wire Transfer

To make a payment via Wire Transfer at the Checkout process, under Payment Methods, please select Wire Transfer. After checking your order details, click Place Order to submit your order.

Go to your local bank or use online banking system to complete payment for your order. Make sure you have the following beneficiary details:

Beneficiary Account Name:EAST CHINA ONLINE TRADING LTD

Beneficiary Bank Name:HSBC Hong Kong

Beneficiary Bank Address:1 Queen’s Road Central, Hong Kong

Beneficiary Account Number:168-875292-838

Swift Code:HSBCHKHHHKH

Bank Code:004 (optional)



Once you’ve completed payment, sign into your account and click on Manage Order
Click on Awaiting Payment and find the order you pay via Wire TransferFill in your payment details and then we will begin processing your order once payment has been confirmed

Notice:

We want to remind all customers that they are responsible for all local handling fees and Intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank.

4.West Union

Western Union is a convenient way to send money around the world through their local offices, banks that support Western Union, and online.

To make a payment via West Union, at the Checkout process, under Payment Methods, please select Western Union. After checking your order details, click Place Order to submit your order.

Go to your local Western Union branch or visit the Western Union website to complete payment for your order. Make sure you have the following beneficiary details:

Beneficiary:YUMEI ZHOU
First Name: YUMEI
Last Name: ZHOU
Country: CHINA

Once you’ve completed payment, sign into your account and click on Manage Order
Click on Awaiting Payment and find the order you pay via West Union
Fill in your payment details and then we will begin processing your order once payment has been confirmed

Notice:

Please make sure to check the total payment amount first. We don’t cover any handling fees added on by local Western Union branches.

Discount & Promotion

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